Legal
Refunds & cancellations
How deposits, workshop fees, and private review payments are refunded or rescheduled.
This policy applies to PineBase Workshop places and private chart reviews. It does not cover products we do not sell (physical goods retail, software licences, or subscription platforms).
Eligibility overview
| Situation | Typical outcome |
|---|---|
| You cancel 14+ days before a group workshop | Full refund of fees paid, including deposit |
| You cancel 7–13 days before | Deposit retained; balance refunded if paid |
| You cancel within 6 days or no-show | No refund of deposit or fee for that date |
| We cancel the session | Full refund or free transfer to a later date |
| Private review cancelled 48+ hours ahead | Full refund |
| Private review cancelled within 48 hours | 50% refund unless we can fill the slot |
Full refunds
You receive a full refund when we cancel a session, when you cancel a group workshop at least 14 days before the start time, or when a private review is cancelled at least 48 hours ahead.
Partial refunds
Cancellations between 7 and 13 days before a group workshop normally forfeit the £75 deposit. If you have already paid the balance, that balance is returned. Private reviews cancelled inside 48 hours are refunded at 50% unless another client takes the slot, in which case we refund in full.
Non-refundable items
- Deposits on late cancellations and no-shows for group workshops
- Second printed chart packs already produced on request (£12 materials)
- Completed private review sessions (including notes already prepared)
Work already started
If a private review pre-read has begun and you cancel inside 48 hours, the partial refund above still applies; we may provide the unfinished notes sheet at our discretion without additional fee.
Rescheduling
You may request one free transfer to another published date with equal or lower fee if you give at least 7 days’ notice for group workshops or 48 hours for private reviews. Transfers to a higher-fee session require payment of the difference.
How to request a refund
Email hello@content-pinebase.click or call +44 161 000 2180 with your name, workshop date, and reason. We confirm eligibility within three working days.
Processing time and method
Approved refunds are returned to the original payment method within 10 working days of approval. Bank timelines may add a few days before funds appear.
Exceptions
If illness or travel disruption is documented and we can fill your seat, we may offer a fuller refund or transfer as a goodwill gesture. Statutory consumer rights under GB law remain unaffected where they apply.